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My name is Carol Hite and your company installed a drain system inside my home on August 1,
2019. The crew arrived and I had a discussion with Juan about things that I was concerned about
concerning the job. Juan was able to answer all my questions and explained each step that they
were going to do. As Juan and his crew were working over the 2 day time span there were times
that my husband or I had questions and Juan was able to explain everything thoroughly.
When the job was completed and Juan and his crew started their cleanup process they not only
broom swept the area, cleaned up the yard but they also clean the walls inside my home that had
dirt on them due the to work being performed.
I was very impressed, which is not easy to do, with the amount of pride that Juan and his crew
took in their work and making sure that the customer was satisfied with their work. I must say
that you are very fortunate to have Juan and his crew working for you and representing your
company. It is hard to find employees that that pride in their work and do not mind answering
questions about the job. I will recommended Aquaguard to my family and friends and tell them
to specifically ask for Juan and his crew to do the work because they will not be disappointed.
If you have any questions or comments, please feel free to contact me.
We were very pleased with all the work that took place. We found Walter, the foreman, and his crew to be pleasant, polite, and hard-working. Walter, in particular, communicated with us throughout all the work. He asked us each day if we had any questions from the previous day’s work and patiently answered any questions we had. He talked with us when necessary, for example, with the placement of the sump pump system. The crew minimized the effects of their work around the interior of our home, using plastic sheeting to protect areas in our basement. We were quite impressed how well they covered everything. One of Walters workers, in particular, took great care with the carpet and covered all of our appliances. They did an excellent job cleaning the walls and replacing the cement – the cement work was the best we have seen. The crew worked well together and obviously knew what they were doing at each stage of the operation. We were especially grateful that the whole job was completed in one week. Our basement has never looked so good or felt so dry. We will tell everyone we know to use Aquaguard Waterproofing.
We have had water issues throughout our home for many years. Last year we did the roof, this year the basement. We interviewed many basement repair companies and the quotes and solutions were all over the place. Rick from Aquaguard came to our house - no pressure, reviewed the reasons we were getting water and the solutions available. We liked what he had to say and it made sense - can't say that was true with all our quotes. The crew arrived on time and went right to work. Wrapped our basement in plastic and talked to us about the process from the start to finish. What really impressed us about Aquaguard was exactly what Rick said happened. This was not true when we replaced our roof. If you are looking for a reputable company that does what they say this is the one. We appreciate everything Aquaguard did and will refer them to friends!
Aquaguard saved my basement! We're all dry now. Thank you!!
We were really pleased with Aquaguard and the crew that did the work on our basement, they explained things very thoroughly. We have had real problems in the basement for years and finally decided to fix it. When the crew came out they were very friendly and explained exactly what they were doing. Aquaguard has a great group of guys working for them from the reps to the installation guys.
After 20 years living in my cape cod home and experiencing water and flooding in our cellar every spring and fall we finally decided to fix the problem. The fear of mold and an unhealthy environment made us proactive. A very nice inspector from Aquaguard Waterproofing visited our house to address our needs. After explaining the solutions to correct the problem we agreed on a system to fix the problem once and for all. When the workers came out they installed a trench drain system around the entire perimeter of the basement floor and a sump pump was installed in less than three days by an extremely competent, knowledgeable and professional crew. The materials used during the installation were well designed and manufactured. They answered all our questions and concerns. The crew took wonderful care keeping our things clean and when they finished they cleaned up neatly. We could not be happier with the entire experience and would recommend them without hesitation. We actually look forward to the first downpour to see how the system performs and are confident that we won't have water in our basement ever again.
We had been told we had a serious and expensive water problem in the basement of our Arlington townhome. We called on AquaGuard to give us a second opinion. John was very responsive and sent a member of his team. We were thrilled when he told us we only had a minor plumbing problem. We are so glad we called them. We could have spent thousands of dollars if we had listened to one of Aquaguard's competitors. It's wonderful to know that there are reputable, honest professionals out there. We highly recommend Aquaguard.
During this years constant rainfall our basement flooded like it never had before. We contacted a few companies to provide estimates and Aqua Guard Waterproofing was one of them. The Aqua Guard representative was the most thorough by explaining how water was coming in and the solution to fix it. Many estimates were lower but most other companies were in and out in 20 minutes.
We signed on to have work done by Aqua Guard Waterproofing and scheduled a date. When the crew arrived they extensively reviewed the project in an easy to understand way. They were very neat and applied barriers due to the dust. Every step of the way the foreman informed us what was happening. We have had many home improvement projects in the past and never did we receive such good treatment as we had with Aqua Guard. Once the job was completed the crew was careful to clean up after themselves and once again reviewed all parts of the project. The heavy rains came again and OUR BASEMENT WAS SUPER DRY!
From the initial customer service representative we spoke with to the final inspection we reviewed was outstanding. We have already referred 2 neighbors to Aqua Guard who also received the same great service. Just wanted to share how awesome our experience was and will recommend them to all who are looking to dry out their wet basement.
Very Happy Customer
My basement is finally dry! Overall a great experience !
I am writing this review because I wanted to share with you my impressions of the work the AquaGuard team did in waterproofing my basement last week. AquaGuard came to inspect my waterlogged basement quickly and Mr. Hanson provided me excellent information on the waterproofing process. Coordinating the work with the polite and efficient office staff was simple. Shortly after, Orlando Ramos and his team began my repair. The team was outstanding and their work was superb! Orlando clearly explained every step of the process. He walked me through all the work that was done daily and showed me how the system AquaGuard installed worked. Orlando and his team always arrived on time and were well mannered. They tidied up my basement so well; not just at the end of the project but every day! I have had lots of experience having work done on the various homes that I have lived in and I have never had a team that was as efficient, trustworthy, and did as high quality work as this team!